In line with Live Performance Australia (LPA) RPAC will only offer a refund or exchange if an event is cancelled or rescheduled (and you cannot attend the rescheduled date). The new date and time period to opt out of transferring to a rescheduled performance will be provided and you must contact RPAC within the specified notice period if you are not able to attend the new date and require a refund. 

No exchanges or refunds are possible except in exceptional circumstances (in these situations, refunds or exchanges may incur an administration fee, and subject to approval from 3rd Party venue hirers and promoters).

If you would still like to submit a request, please complete our refund form linked below. Refund requests must be received by RPAC prior to the event, or no later than 5pm on the next working day following the event. 

Refund Request FORM

Queensland Health - Changes to isolation

From 1 a.m. 14 October 2022, if you test positive to COVID-19, it's no longer mandatory to self-isolate at home.

Previously, COVID related refund conditions were put in place to ensure that the venue and our patrons comply with our COVID Safe Plan and the Queensland Health isolation requirements. As a result of the Queensland Health changes to isolation, The Covid-19 Additional Terms and Conditions of Sale are no longer applicable.

Please refer to the following terms and conditions Terms and Conditions, prior to purchasing your tickets.