IMPORTANT: Due to COVID-19, additional Terms and Conditions of Sale now apply to all bookings.

Please read the following terms and conditions, which are in addition to the regular Terms and Conditions, prior to purchasing your tickets.

Purchasing tickets

  • Patrons understand that their contact information, along with their seating allocations, will be stored in the RPAC ticketing system.
  • Patrons acknowledge RPAC may be required by law to provide contact information to public health officers on request.
  • Patron information will NOT be provided to any third parties, except when required by Queensland law (such as public health officers).
  • Patron contact information will NOT be used for marketing purposes, unless the patron agrees/has already agreed to marketing contact from RPAC.
  • RPAC reserves the right to refuse service if patrons do not provide adequate contact information.
  • If allocated seating is purchased then the patron is required to stay in this allocated seat to adhere with public health reporting. Patrons are not able to move to other seats unless tickets are exchanged prior to the event through the Box Office, or approval to move seats is given by front of house staff at the event.
  • In line with Queensland Government’s Public Health and  Social Measures Linked to Vaccination Status Direction, from December 17, 2021, all patrons and members in their booking (over the age of 16 yrs) are required to be fully vaccinated or have evidence of a medical contraindication to be able to attend events at RPAC until further notice.

Attending the Event

  • You are required to use the Check-In Qld App to attend events at RPAC and to enter the RPAC Box Office.
  • From December 17, 2021, you will be required prove your vaccination status or provide evidence of a medical contraindication to venue staff upon arrival.
  • Patrons must not attend if they have COVID symptoms.
  • Patrons must not attend if they are required to self-isolate (due to being a confirmed case or is a close contact of a confirmed case) and the event falls within the isolation period; a full refund will be issued.
  • The Patron is responsible for having their ticket/s available on their phone or printed out, with the barcode/s clearly visible, for scanning at the door.
  • Patrons agree to abide by all social distancing and health protocols.
  • Patrons agree to follow the instructions of venue staff at all times. If patrons do not comply with protocols or authorised requests when on the venue premises they may be asked to leave immediately without refund or further recourse.

 Refunds

  • In line with Live Performance Australia (LPA) RPAC will only offer a refund or exchange if an event is cancelled or rescheduled (and you cannot attend the rescheduled date). No exchanges or refunds are possible except in exceptional circumstances (in these situations, refunds or exchanges may incur an administration fee).

  • The following additional COVID related refund conditions have also been added to ensure that our patrons comply with our COVID Safe Plan.

You are entitled to a refund if at the time of the event you are due to attend you:

    1. are COVID-19 positive;
    2. are experiencing any of the symptoms of COVID-19;
    3. are a close contact of someone who is COVID-19 positive or is showing any of the symptoms of COVID-19;
    4. are required to self-isolate and this isolation period falls on or around the event.

Refund requests relating to the above conditions must be received by RPAC prior to the event, or no later than 5pm on the next working day following the event. 
Requests must be made in writing to RPACBoxOffice@redland.qld.gov.au 
Requests received after this cut off time may not be considered.
Proof may be required.

  • You may be entitled to a refund or centre credit if you purchased tickets prior to the vaccination condition of sale being introduced (in line with Queensland Government’s Public Health and Social Measures Linked to Vaccination Status Direction effective from 17 December, 2021) and you will not be vaccinated by the time of your scheduled performance.
    Tickets purchase after Monday 29 November 2021 will not be eligible for this form of refund, as this condition of sale was accepted as part of the ticket purchasing process from this date.
  • Patrons ARE NOT entitled to a refund if they refuse to comply with staff instructions at the

Disclaimer: Patrons acknowledge that while the venue has taken all reasonable health and safety precautions to keep the audience, staff and performers safe, patrons enter the venue at their own risk without recourse to claim against the venue regarding health outcomes.