Privacy Statement

RPAC is committed to helping you protect your privacy. The information provided by you is intended for the sole purpose of enhancing customer interactions with RPAC and in the provision of information and e-services to you.

Security of Your Personal Information

RPAC is committed to helping protect the security of the personal information you provide. Personal information we collect is stored in password-controlled servers with limited access, and we use various technologies and procedures to help protect this information from loss or misuse, and from unauthorized access, disclosure, alteration, or destruction, including Secure Socket Layer (SSL) 128-bit encrypted connection methods. We do not store credit card details nor process these transactions on the RPAC website. All credit card transactions are processed securely by third party vendors.

Email Correspondence

We will only use your email details to contact you in the case of an event cancellation or a change of venue, and for RPAC's marketing or research purposes where you have specifically agreed for us to do so. Email sent to and from this site will be treated as a public record and will be retained as required by the Libraries and Archives Act 1988 and other relevant regulations. Email messages may be monitored by our website support staff for system troubleshooting and maintenance purposes.

Other matters specific to RPAC Ticketing’s handling of personal information online are set out below.

Use of Your Personal Information

Your name and contact details will not be added to a marketing list, nor will we disclose these details to third parties without your consent, unless required by law. If you opt-in to receive RPAC e-News, you are giving us permission to send you information about upcoming performances and other products and services offered by RPAC and its partners.

As an RPAC ticketing patron, your details may be retained and used for the following purposes:

  • contacting patrons in the event of a performance cancellation
  • notifying changes of performance details
  • replacement of lost tickets
  • distribution of tickets (e.g. box office collections)
  • to obtain transaction authorisation and ensure lawful use of credit cards
  • to market upcoming performances
  • to market web services
  • to make recommendations to patrons about other services that RPAC offers that may be of interest
  • for such further and other lawful uses in connection with RPAC activities consistent with this 

Data Access & Correction

Under the Privacy Act, you have a right to seek access to any information that RPAC holds about you. You also have the right to ask us to change or correct information about you, which is inaccurate, incomplete or out of date. If you wish to access the personal information that we hold about you, please set out your request in writing, including your phone number, email address, and forward this to:

The Operations Coordinator
Redland Performing Arts Centre
PO Box 21
Cleveland. QLD 4163



The materials presented on this website are distributed by RPAC as an information source only. The information is provided solely on the basis that readers will be responsible for making their own assessment of the matters discussed herein and are advised to verify all relevant statements and information.  


All information, files (whether text, code, image (include moving images) graphic or sound in any machine or human readable format) and other Material obtained or able to be viewed by accessing this, or any part of this Website ("Website Materials") is subject to copyright. Unless expressly provided otherwise, all Web site Material is the property of the RPAC and Redland City Council (RCC).