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Access and Facilities

RPAC is located at 2-16 Middle Street, Cleveland, opposite the Cleveland Police Station and Courthouse.

The Box Office is open Monday-Friday from 9am to 4pm. Patrons can book and collect their tickets from the RPAC Box Office during operating hours or 24/7 via the internet.

For performances and events: The Box Office is open for ticket collection, bookings, and enquiries one hour prior to performances.

RPAC offers a number of access and special assistance initiatives. If you would like additional information about any of these initiatives or the facilities available at RPAC please contact the RPAC Box Office on 3829 8131.

Seating for patrons with accessibility requirements and Companion Card holders are available to book online and via the Box Office.

If you require further assistance, please contact the RPAC Box Office so we can accommodate your needs.

Please let us know if you need to:

  • access seating at the end of a row,
  • if you need to avoid stairs, or
  • if you need to remain seated in a wheelchair.

Wheelchair seating can be provided on row E of the Concert Hall and can be accommodated in all other Centre venues. There is lift access to the balcony in the Concert Hall for people that are able to move from their wheel chair or walker into a venue seat.

 

We provide an Auri Induction Loop Hearing Assistance System in the Concert Hall, Studio, Events Hall and Box Office.

To connect your hearing aid to the system, please visit the RPAC Box Office to scan the QR code.

Headset receivers are also available for collection from the Box Office prior to the performance. A driver’s licence or other form of ID is required if collecting a receiver.

 

Please allow extra time before the performance to connect or collect your receiver from the Box Office.

Auslan interpretation is provided for a select number of performances and workshops and this will be included in the more information page for the performance or event.

If a performance or film includes captions, this will be included in the more information page for the performance.

There is an accessible toilet located in the Concert Hall foyer and in the Auditorium/Events Hall foyer.

There are accessible parking spaces in the following locations:

  • two spaces on the RPAC side of Middle Street
  • three spaces on the Courthouse side of Middle Street
  • two spaces just to the left as you enter the patrons’ Car Park, which is located next to RPAC.  Entry to the car park is at the very end of Middle Street.

Please note, accessible spaces can fill up quickly.

There is also a curb side drop off point at the side of RPAC, located to the right just as you enter the patrons’ car park.

Guide dogs are welcome at RPAC.

Customers who hold a government issued Companion Card are eligible for one complimentary ticket for their companion when purchasing a ticket for themselves. Bookings are available online and via the the Box Office.

Concessions are also available for many performances at RPAC for Seniors and Pensioners. For details of which concession cards are accepted please visit the Concessions Policy section on the Ticketing Information page.

Baby change facilities are located in the disabled toilets of both RPAC buildings and in the Ladies toilets in the Concert Hall building.

There is no ATM machine at RPAC.

The nearest cash-point is at the Westpac branch in Cleveland, on the corner of Middle Street and Bloomfield Street.