COVID Safe Venue Guide
RPAC Box Office - From Tuesday 12 January
We are pleased to announce that the RPAC Box Office will re-open to the General Public on Tuesday 12 January at 10am in line with the Queensland's Premier announcement regarding eased COVID-19 restrictions for Greater Brisbane, including Redlands Coast.
As part of these eased restrictions, masks must be worn when entering the Box Office and foyer areas of RPAC. This requirement will be in place until Friday 22 January.
For the most up to date information on these eased restrictions visit HERE.
Please also remember to sanitise your hands and QR code/register your visit upon arrival.
Tickets can also be purchased online via this website or over the phone on 3829 8131.
Last updated Monday 11 January 2011 at 4.30pm.
Redland Performing Arts Centre (RPAC) re-opened to the general public on Monday 13 July at 10am.
While restrictions have eased, the safety of our audience, employees and artists will continue to be our highest priority.
We are taking additional measures to ensure the venue remains a safe and enjoyable environment, and meets all social distancing requirements, including
- adhering to the National COVID-19 Safe Work Principles
- increased cleaning of all high contact areas to ensure the safety of visitors and staff
- hand sanitiser stations are located at all entry points and at the Box Office counter
- signage is displayed to remind people to maintain social distancing of 1.5m
- signage is displayed in each space advising visitors of how many people are allowed in each venue or area.
All visitors will be required to provide contact details on entry for contact tracing purposes.
In line with current recommendations, people attending any events are encouraged to wash their hands regularly and avoid attending any events if they have flu like symptoms, have returned from overseas travel in the last 14 days, been in contact with anyone who is suspected of having the virus, or have been given advice from their doctor to avoid public gatherings.
To continue to allow us to bring you great shows and events safely, we all need to follow the COVID Safe Venue Guide below for ticketed shows.
If patrons do not comply with protocols, or authorised requests, they will be asked to leave immediately without refund or further recourse.
All events at RPAC will follow Queensland Government Stage 3 COVID guidelines and the approved COVID Safe Industry Plan for Queensland’s Live Performance Venues/Theatres.
If you are unwell or displaying any symptoms (fever, cough, shortness of breath or sore throat) please do not attend the event you have tickets for.
If you are displaying flu-like symptoms you should contact your GP or 13HEALTH (13432584) immediately.
If any of the following apply to you or any member of your booking party, you or they must not come to RPAC:
- Required to self-isolate under laws aimed at reducing the spread of COVID-19
- Diagnosed as having COVID-19
- You have experienced symptoms including fever, cough, sore throat, fatigue, shortness of breath, runny nose, or loss of taste or smell in the last 14 days
- You or a member of your household has been in close contact with a confirmed case of COVID-19
- You or a member or your household has been in close contact with anyone displaying COVID-19 symptoms
- You or a member of your household has travelled overseas in the past 14 days
- You or a member of your household has travelled to a COVID-19 hotspot in Australia in the past 14 days
Please contact the RPAC Box Office before 12 noon on the day of the performance if you are unable to attend due to sickness in order to get a refund or credit on your account.
On arriving at the venue everyone in your booking will need to provide their first full name, contact number and email address or residential address. This information will be securely stored, not used for any other purpose and deleted after 56 days.
If you haven’t already, please down load the COVID-SAFE app to assist with contact tracing.
- As of 11 January 2021, masks are mandatory for entering the Box Office and Concert Hall area.
- Please sanitise your hands on entry. Hand sanitiser stations are at all entry points, in foyers, Box Office and outside lifts
- Check in using the QR Code, please see our friendly Front of House staff for assistance
- Option to present your ticket on your phone
- Increased cleaning of seating, foyer spaces and handrails
- Increased cleaning of bathrooms
- Wearing a mask is recommended in situations where you may not be able to maintain physical distancing such as entering and exiting theatres or moving through areas where lots of people are gathered. Keep a mask with you, so that if you get into one of those situations, you have some added protection.
- Keep 1.5 metres away from others where possible, including when arriving at the venue.
- Physical distancing markers will be in place in areas where queuing needs to take place, such as Food and Beverage outlets and Box Office, to help with social distancing
- Floor markers and signage
- Limit of two people per lift
- Foyer seating arranged to ensure 1.5m distancing
- Decreased capacities in foyers, allowing 1.5m distancing
While we still do accept cash payments, contactless payment is preferred.
Have your ticket ready for scanning. There is no need to present your tickets at the Box Office. Please go straight to the door letter shown on your ticket. Self service scanners will be at each door.
You cannot move seats. You must sit in the seat that has been allocated on your ticket.
So we can continue to present shows in the future.
The safety of our audience, employees and artists are our highest priority and the ongoing COVID-19 situation will be closely monitored and RPAC's procedures updated regularly in accordance with the recommendations from Queensland Health and the Australian Government’s Department of Health.
You can also find more information on the Coronavirus Health Information Line – simply call 1800 020 080, 24 hours a day, seven days a week.
To find relevant media releases from Live Performance Australia, the peak body for Australia’s live performance industry, visit their website.