LATEST COVID-19 RELATED UPDATES

Page last updated 28 April 2022

MASK WEARING

In line with Queensland Health's directive, from 6pm AEST Thursday 28 April 2022, there will be no quarantine requirements for close contacts with no COVID-19 symptoms. Some requirements, like testing and mask wearing, will continue to be in place and must be followed if entering RPAC. For more information on these requirement visit Queensland Health HERE

People who are not a close contact of a COVID-19 case are not required to wear a mask. However Queensland Health recommends that people should keep a mask with them at all times so that if you are in a situation where you may not be able to maintain physical distancing, you have some added protection. 

We encourage people to wear a mask on entry or exit to the venue where physical distancing is more difficult. MORE INFO> 

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CHECK-IN & VACCINATION STATUS REQUIREMENTS

From 1am AEST Thursday 14 April 2022, the requirement to check-in and to be fully vaccinated in a range of venues and events will end, including for RPAC.

You can read more about the eased restrictions from 14 April on the Queensland Health Page HERE

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OTHER USEFUL LINKS

Stay safe, and stay up-to-date
- Redland City Council COVID updates HERE
- Queensland Health updates HERE

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PERFORMANCE UPDATES

The ongoing challenges of COVID means that performances may sometimes be postponed or cancelled at short notice due to illness.

Please make sure that your contact details are always as up to date as possible, particularly your mobile number and email address, so that the Box Office can quickly contact you with any updates. 

Where performances are rescheduled, the RPAC Box Office will be in contact once these new dates have been confirmed to transfer your ticket(s), or alternatively organise a refund.

A number of shows have already been rescheduled and the new dates are available HERE>

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The safety of our audience, employees and artists will continue to be our highest priority.

From 1am AEST Thursday 14 April 2022, the requirement to check-in and to be fully vaccinated in a range of venues and events will end, including for RPAC.

You can read more about the eased restrictions from 14 April on the Queensland Health Page HERE

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We are taking additional measures to ensure the venue remains a safe and enjoyable environment, including

  • increased cleaning of all high contact areas to ensure the safety of visitors and staff
  • hand sanitiser stations are located at all entry points and at the Box Office counter
  • signage is displayed to remind people to maintain social distancing of 1.5m
  • signage is displayed in each space advising visitors of how many people are allowed in each venue or area.


People attending any events are encouraged to wash their hands regularly and avoid attending any events if they have flu like symptoms, have returned from overseas travel in the last 14 days, been in contact with anyone who is suspected of having the virus, or have been given advice from their doctor to avoid public gatherings. 

 

To continue to allow us to bring you great shows and events safely, we all need to follow the COVID Safe Venue Guide below for ticketed shows.

If patrons do not comply with protocols, or authorised requests, they will be asked to leave immediately without refund or further recourse.

All events at RPAC will follow Queensland Government COVID guidelines.

If you are unwell or displaying any symptoms (fever, cough, shortness of breath or sore throat) please do not attend the event you have tickets for.

If you are displaying flu-like symptoms you should contact your GP or 13HEALTH (13432584) immediately.

If any of the following apply to you or any member of your booking party, you or they must not come to RPAC:

  • are COVID-19 positive;
  • are experiencing any of the symptoms of COVID-19;
  • are required to self-isolate and this isolation period falls on or around the event

Refund requests relating to the above conditions must be received by RPAC prior to the event, or no later than 5pm on the next working day following the event. 
Requests must be made in writing to RPACBoxOffice@redland.qld.gov.au 
Requests received after this cut off time may not be considered.
Proof may be required.

For more information about our COVID Safe - Additional Terms and Conditions of Sale visit HERE 

From 1am on 14 April 2022

  • You will no longer be required to show proof of vaccination status or check-in on arrival.

From 6pm AEST Thursday 28 April 2022

  • Masks are required to be worn by close contacts of a confirmed COVID-19 case who have no symptoms and are not required to isolate. For full details visit HERE
  • People who are not close contacts of a confirmed COVID-19 case are not required to wear a mask in indoor venues, including theatres.

While we still do accept cash payments, contactless payment is preferred.

Have your ticket ready for scanning. There is no need to present your tickets at the Box Office. Please go straight to the door letter shown on your ticket. 

So we can continue to present shows in the future.

Resources

The safety of our audience, employees and artists are our highest priority and the ongoing COVID-19 situation will be closely monitored and RPAC's procedures updated regularly in accordance with the recommendations from Queensland Health and the Australian Government’s Department of Health.

For up to date information on COVID-19 from Queensland Health and the Australian Government’s Department of Health visit their websites.

You can also find more information on the Coronavirus Health Information Line – simply call 1800 020 080, 24 hours a day, seven days a week.

To find relevant media releases from Live Performance Australia, the peak body for Australia’s live performance industry, visit their website.