RPAC OPEN ... THE SHOW WILL GO ON!

Page last updated 27 August 2021

In line with Queensland Government’s COVID-19 restrictions, RPAC is open and operating at 100% capacity.

All people entering the building must QR code check-in on arrival and masks must be worn within the building, including during performances until further notice.

A number of performances have been postponed as a result of the recent lockdown and ongoing border restrictions.

We would love to be able to bring these performances to you in the near future and are working with the artists to find new dates. The RPAC Box Office will be in contact once these new dates have been confirmed to transfer your ticket(s), or alternatively organise a refund.

You do not need to contact the Box Office, as our Box Office are in the process of contacting patrons with tickets to any postponed shows.

A number of shows have already been rescheduled and the new dates are available HERE>

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COVID UPDATES
Stay safe, and stay up-to-date
- Redland City Council COVID updates HERE
- Queensland Health updates 

For more information on current Greater Brisbane lockdown visit
https://www.qld.gov.au/.../covid19/greater-brisbane-lockdown

For contact tracing locations and health advice visit
https://www.qld.gov.au/health/covid-19/contact-tracing

Find your nearest testing clinic at
https://www.qld.gov.au/covid19testing 

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The safety of our audience, employees and artists will continue to be our highest priority.

Please do not enter RPAC if in the previous 14 days you have:

  • returned to Australia from overseas (other than a safe travel zone country)
  • been in close contact with an active COVID-19 case
  • been in a Queensland declared COVID-19 hotspot, place of concern or exposure venue, as defined by the Chief Health Officer
  • had a fever, cough, sore throat, headache, distorted sense of taste, shortness of breath, chills,vomiting or any cold/flu like symptoms in the last 72 hours.

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Redland Performing Arts Centre (RPAC) is currently not open to the general public (see above).

The safety of our audience, employees and artists will continue to be our highest priority.

We are taking additional measures to ensure the venue remains a safe and enjoyable environment, and meets all social distancing requirements, including

  • increased cleaning of all high contact areas to ensure the safety of visitors and staff
  • hand sanitiser stations are located at all entry points and at the Box Office counter
  • signage is displayed to remind people to maintain social distancing of 1.5m
  • signage is displayed in each space advising visitors of how many people are allowed in each venue or area.

Once we re-open after the current lockdown, all visitors will be required to wear a mask and provide contact details on entry for contact tracing purposes. ​We are now using the 'Check In QLD' app for checking in. 

If you haven't already downloaded the app all you need to do is:

  • visit www.covid19.qld.gov.au/check-in-qld for links to download the app from Google Play or Apple App stores
  • enter your details once when you first open the app
  • open the app when you next visit us
  • select ‘Check in Now’ and scan or enter our code 

Using this digital check in means your details will be stored securely by the Queensland Government for 56 days to assist with COVID-19 contact tracing (if needed).

The ‘Check In Qld app’ is safe, secure and private. By using it, you are helping Queensland’s performing arts venues and businesses to stay open, and you can visit us with confidence, knowing you can be contacted quickly and easily if there is any risk of exposure to the virus.

Using the ‘Check In Qld app’ also makes the check in process much quicker and more convenient as you don’t have to enter your details each time and you can also check in other guests in your ticket booking at the same time.

In line with current recommendations, people attending any events are encouraged to wash their hands regularly and avoid attending any events if they have flu like symptoms, have returned from overseas travel in the last 14 days, been in contact with anyone who is suspected of having the virus, or have been given advice from their doctor to avoid public gatherings. 

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To continue to allow us to bring you great shows and events safely, we all need to follow the COVID Safe Venue Guide below for ticketed shows.

If patrons do not comply with protocols, or authorised requests, they will be asked to leave immediately without refund or further recourse.

All events at RPAC will follow Queensland Government COVID guidelines.

If you are unwell or displaying any symptoms (fever, cough, shortness of breath or sore throat) please do not attend the event you have tickets for.

If you are displaying flu-like symptoms you should contact your GP or 13HEALTH (13432584) immediately.

If any of the following apply to you or any member of your booking party, you or they must not come to RPAC:

  • Required to self-isolate under laws aimed at reducing the spread of COVID-19
  • Diagnosed as having COVID-19
  • You have experienced symptoms including fever, cough, sore throat, fatigue, shortness of breath, runny nose, or loss of taste or smell in the last 14 days
  • You or a member of your household has been in close contact with a confirmed case of COVID-19
  • You or a member or your household has been in close contact with anyone displaying COVID-19 symptoms
  • You or a member of your household has travelled overseas in the past 14 days
  • You or a member of your household has travelled to a COVID-19 hotspot in Australia in the past 14 days

Please contact the RPAC Box Office before 12 noon on the day of the performance if you are unable to attend due to sickness in order to get a refund or credit on your account.

Seating will be provided for your ticket purchase group.
You cannot sit where you like or move seats.
 
Please refer to COVID SAFE | Additional Terms & Conditions of Sale which are in addition to RPAC’s regular Terms of Use, prior to purchasing tickets.
If you are part of a group booking please wait in the RPAC Piazza for your whole group to arrive before entering the venue.

On arriving at the venue everyone in your booking will need to check in. We are using the 'Check In QLD' app for this.

All you need to do is:

  • visit www.covid19.qld.gov.au/check-in-qld for links to download the app from Google Play or Apple App stores
  • enter your details once when you first open the app
  • open the app when you next visit us
  • select ‘Check in Now’ and scan or enter our code 

Using this digital check in means your details will be stored securely by the Queensland Government for 56 days to assist with COVID-19 contact tracing (if needed).

The ‘Check In Qld app’ is safe, secure and private. By using it, you are helping Queensland’s performing arts venues and businesses to stay open, and you can visit us with confidence, knowing you can be contacted quickly and easily if there is any risk of exposure to the virus.

If you do not have a smart phone or are unable to download the app, please arrive early for the performance or event you are attending and go to the Box Office to check in. You will need to provide your full name, contact number and email address or residential address.

  • Please sanitise your hands on entry.  Hand sanitiser stations are at all entry points, in foyers, Box Office and outside lifts
  • Check in using the ‘Check in Qld’ app
  • Option to present your ticket on your phone
  • Increased cleaning of seating, foyer spaces and handrails
  • Increased cleaning of bathrooms
  • Masks are required when entering the Box Office and Concert Hall area. 
  • Wearing a mask is recommended in outside areas where you may not be able to maintain physical distancing, such as in the Piazza.
  • Keep 1.5 metres away from others where possible, including when arriving at the venue.
  • Physical distancing markers will be in place in areas where queuing needs to take place, such as Food and Beverage outlets and Box Office, to help with social distancing 
  • Floor markers and signage 
  • Limit of two people per lift
  • Foyer seating arranged to ensure 1.5m distancing
  • Decreased capacities in foyers, allowing 1.5m distancing

While we still do accept cash payments, contactless payment is preferred.

Have your ticket ready for scanning. There is no need to present your tickets at the Box Office. Please go straight to the door letter shown on your ticket. Self service scanners will be at each door. 

You cannot move seats. You must sit in the seat that has been allocated on your ticket.

So we can continue to present shows in the future.

Resources

The safety of our audience, employees and artists are our highest priority and the ongoing COVID-19 situation will be closely monitored and RPAC's procedures updated regularly in accordance with the recommendations from Queensland Health and the Australian Government’s Department of Health.

For up to date information on COVID-19 from Queensland Health and the Australian Government’s Department of Health visit their websites.

You can also find more information on the Coronavirus Health Information Line – simply call 1800 020 080, 24 hours a day, seven days a week.

To find relevant media releases from Live Performance Australia, the peak body for Australia’s live performance industry, visit their website.