Ticket Reservation & Collection
Box Office Hours
Monday - Friday: 12 midday to 4pm
Saturday: 10 am to 1pm
Open for ticket collection one hour prior to advertised performance times.
You can buy your tickets:
- by telephone - 07 3829 8131
- in person - RPAC Box Office, 2-16 Middle Street, Cleveland, QLD 4163
When booking online you may select your preferred seat via our interactive seating map or request that the system allocate you the best seat from what is available. Our online ticketing system is connected in real time to our Box Office ticketing system.
If you have specific Access needs due to a disability we recommend booking over the phone or in person with our Box Office staff so that they can advise you on the best seating to suit your requirements. Those people needing to remain seated in a wheelchair must book with a staff member as wheelchair spaces are not bookable online.
Group bookings of 10 people or more must be booked via the Box Office over the phone or in person. They can not be booked online. To discuss the requirement of your group and to find out if any special group rates apply to the show you are interested in please call the Box Office on 3829 8131.
Collection of Tickets
Tickets purchased online and over the phone may be collected from the box office during standard RPAC Box Office operating hours, or from one hour before and up until half an hour following the start of the performance.
Tickets not collected half an hour after the start of the performance will be forwarded to the front of house coordinator for collection in the foyer.
Postage of Tickets
Tickets purchased online and by phone may be posted for an additional fee of $2.20 per transaction, provided the booking is made no less than 7 days prior to the performance.
You can expect to receive your tickets within 3 to 5 working days. Please be aware that the Box Office is closed on Sundays and Public holidays and so expect post to take a little longer to reach you if booking online in one of these periods.
Tickets purchased online attract a booking fee of $3.00 per ticket.
Family tickets purchased online attract a booking fee of $6.00 per 4 tickets.
Tickets purchased over the telephone through RPAC Box Office will attract a $4.10 booking fee per transaction.
Tickets purchased through RPAC Box Office in person do not attract a booking fee.
Proof of eligibility of concession must be presented to RPAC staff upon request when showing tickets to enter a performance.
Unless otherwise stated, a child
concession is available to patrons aged 14 years and under.
Please note: performances are indicated as being suitable for children based on the information and advice provided by the producers of the performance. However, please read the supplied information on each performance and check out the relevant web links/video footage to determine if a performance is suitable for your particular child prior to purchasing a ticket.
Seniors discounts apply only to holders of QLD Government Seniors cards or QLD Government Seniors Business Discount Cards.
Pensioners discounts apply to holders of Centrelink Pension Cards and Veterans Affairs Repatriation Health Care Cards.
Student discounts apply only to fulltime students studying in Australia with a valid student card.
Disabled customers who hold a government issued Companion Card are eligible for one complimentary ticket for their companion when purchasing a ticket for themselves. This is only available by booking with the Box Office directly via phone or in person.
The availability of discounted tickets for concession card holders is at the discretion of the production promoter and the types of discounts offered may vary per performance. Some concession types and promotional offers may not be available online.
RPAC believes in fostering an appreciation of the performing arts in young audiences as well as providing an environment in which all patrons can enjoy live theatre.
Everyone attending a paid performance at Redland Performing Arts Centre, including children, must hold a valid ticket for that performance except babes in arms (under 12 months), who will be admitted to performances to be nursed in a parent's arms. Babes in arms must remain in their parent's arms at all times.
Parents must notify the RPAC box office of the baby's attendance upon arrival at the venue, a proxy ticket will be issued, free of charge, to ensure we have accurate attendance figures at each event.
Baby change facilities are located in the disabled toilets of both Redland Performing Arts Centre buildings and in the Ladies toilets in the Concert Hall building.
Latecomers may not be admitted into the auditorium until there is a suitable break in the performance. This is at the discretion of the production company. Please contact Redland Performing Arts Centre Ticketing for details specific to the performance you have purchased.