COVID Safe Venue Guide
RPAC re-opened to the general public on Monday 13 July at 10am.
While restrictions have eased, the safety of our audience, employees and artists will continue to be our highest priority.
We are taking additional measures to ensure the venue remains a safe and enjoyable environment, and meets all social distancing requirements, including
- adhering to the National COVID-19 Safe Work Principles
- increased cleaning of all high contact areas to ensure the safety of visitors and staff
- hand sanitiser stations are located at all entry points and at the Box Office counter
- signage is displayed to remind people to maintain social distancing of 1.5m
- signage is displayed in each space advising visitors of how many people are allowed in each venue or area.
All visitors will be required to provide contact details on entry for contact tracing purposes.
In line with current recommendations, people attending any events are encouraged to wash their hands regularly and avoid attending any events if they have flu like symptoms, have returned from overseas travel in the last 14 days, been in contact with anyone who is suspected of having the virus, or have been given advice from their doctor to avoid public gatherings.
To continue to allow us to bring you great shows and events safely we all need to follow the COVID Safe Venue Guide for ticketed shows.
If patrons do not comply with protocols, or authorised requests they will be asked to leave immediately without refund or further recourse.
All events at RPAC will follow Queensland Government Stage 3 COVID-19 guidelines and the approved Stage Queensland Connecting Performing Arts & Audiences: A Covid Safe Plan for Queensland's Live Performance Venues/Theatres.
If you are unwell or displaying any symptoms (fever, cough, shortness of breath or sore throat) please do not attend the event you have tickets for.
If you are displaying flu-like symptoms you should contact your GP or 13HEALTH (13432584) immediately.
If you are unwell, stay at home
Please contact the RPAC Box Office before 12 noon on the day of the performance if you are unable to attend due to sickness in order to get a refund or credit on your account.
Buy together, to be together
Seating will be provided for your ticket purchase group.
You cannot sit where you like or move seats.
If you are part of a group booking please wait in the RPAC Piazza for your whole group to arrive before entering the venue.
Contact details are required
On arriving at the venue everyone in your booking will need to provide their first full name, contact number and email address or residential address. This information will be securely stored, not used for any other purpose and deleted after 56 days.
If you haven’t already, please down load the COVID-SAFE app to assist with contact tracing.
||Entering the venue|
Please sanitise your hands on entry. Hand sanitiser stations are at all entry points and sanitiser is also available at the Box Office.
||Maintain social distancing|
Keep 1.5 metres away from others where possible, including when arriving at the venue.
Floor markers and signage will be in place in areas where queuing needs to take place to help with social distancing.
Contactless payment preferred
While we still do accept cash payments, contactless payment is preffered.
Have your ticket ready
Have your ticket ready for scanning. There is no need to present your tickets at the Box Office. Please go straight to the door letter shown on your ticket. Self service scanners will be at each door.
||Stay in your seat and enjoy the show|
You cannot move seats.
You must sit in the seat that has been allocated on your ticket.
||Follow instructions from the venue staff|
So we can continue to present shows in the future.
The safety of our audience, employees and artists are our highest priority and the ongoing COVID-19 situation will be closely monitored and RPAC's procedures updated regularly in accordance with the recommendations from Queensland Health and the Australian Government’s Department of Health.
You can also find more information on the Coronavirus Health Information Line – simply call 1800 020 080, 24 hours a day, seven days a week.
To find relevant media releases from Live Performance Australia
, the peak body for Australia’s live performance industry, visit their website.
Shows impacted by COVID 19
As a result of COVID-19 and the restrictions around non-essential gatherings Redland Performing Arts Centre (RPAC) was temporarily closed from Tuesday 17 March until Monday 13 July.
This closure and the ongoing COVID-19 restrictions have meant that a large number of events have been cancelled or postponed.
The list of performances cancelled or postponed are as follows:
Charmaine Wilson - rescheduled to Tuesday 23 March 2021
The Sapphires - rescheduled to Tuesday 3 November 2021
Gravity & Other Myths – Backbone
The Australian Tenors – Spirit of Australia Tour
Redland Sinfonia – Passion Play
- #FirstWorldWhiteGirls - Spirit Animal
- Prada's Priscillas - rescheduled to Saturday 30 January 2021
- Flipside Circus School Holiday Workshops
- The Wiggles - Fun and Games Tour!
- Beautiful Noise - The Life & the Music of Neil Diamond
- Three Legends in Concert - rescheduled to Friday 12 March 2021
- The One Day of the Year
- The Owl and the Pussycat
- Orava Quartet
- Wicked - cancelled
- The World of Musicals - rescheduled to Wednesday 14 April 2021
- The Australian Bee Gees - rescheduled to Friday 20 August 2021
- The Gruffalo's Child - rescheduled to Sunday 18 October 2021
- Queensland Ballet - Tutus on Tour - rescheduled to Saturday 24 July 2021
- Cloudland the Musical - rescheduled to Saturday 17 April 2021
- Warped and Twisted - Redlands Spinners and Weavers Annual Open Day
- The Broadway I Love - rescheduled to Wednesday 24 February 2021
- Redland Sinfonia - Stormy Weather - cancelled
- Black Square Quartet Autographs- cancelled
- Andrew Tuttle - 'Alexandra' Album Launch - cancelled
- Australian Film Series - Mao's Last Dancer and Strictly Ballroom
- Echoes of Pink Floyd - rescheduled to Friday 5 March 2021
- NAIDOC Week Showcase - rescheduled to November 2020, date to be confirmed
- Flipside Circus School Holiday Workshops - July workshops
- Mother & Son - rescheduled to Friday 11 March 2022
- Edward the Emu - cancelled
- Jimeoin - rescheduled to Thursday 17 December 2021
The RPAC Box Office will contact any patrons that are currently booked into these shows to offer a rescheduled date and/or a credit/refund as appropriate. As you can imagine, it will take some time to work out rescheduled dates (if possible) for performances and contact all patrons that will be impacted by these postponements or cancellations. We therefore ask for your patience while we work our way through the list of patrons booked into shows. We will be starting from this week's shows and working through these shows in date order, so it may take some time to get to all the shows.
[LAST UPDATED: MONDAY 31 AUGUST 2020]